How to spend Italo Più Points

The Lounge Access Award is available until 31.12.24 and can be added to a trip previously purchased by the Participant by accessing their Private Area, in the "My Travels" and "Ticket Details" section, selecting the "Lounge Access" option available among the options related to their trip. The possibility of adding Lounge Access will be shown if there is an Italo Club Lounge at the departure station provided that: the Participant has sufficient Italo Più Points to request the award for themselves and for any passengers traveling with them and present on the Ticket Code; there is availability of the Lounge at the selected travel time and time; the purchased fare allows for Lounge Access to be added and there are no Lounge Access already present in the purchased ticket for the Participant or for any passengers traveling with them and present on the Ticket Code.
The Lounge Access award can be requested for a journey within 45 minutes of the scheduled train departure. The Participant may also request the Lounge Access award for themselves by contacting the Contact Center at the paid number 89 2020. In the event of a change to a ticket associated with a Lounge Access Award, the system will check availability for the new date and time and, if available, will also transfer the Lounge Access associated with the journey. However, if there is no availability for the new date and time, the award will be removed from the journey and the points used for the Award will be forfeited. In the event of a cancellation of a ticket associated with a Lounge Access Award, no Points refund is provided for the Lounge Access.