How to spend Italo Più Points
Claim your free award ticket to travel for free with Italo!
You can use your Italo Più Points to request free award tickets for yourself or anyone you want!
It only takes 800 Points to get your free ticket with Italo.
Check in your private area how many Italo Più Points you have accumulated and request your award immediately.
It only takes 800 Points to get your free ticket with Italo.
Check in your private area how many Italo Più Points you have accumulated and request your award immediately.
Here's how many points you need to claim a free ticket
Award catalog on promotion until 31/12/25
Travel Class:
Smart
Prima Business
Club
Short routes
800
1.100
1.600
Long routes
1.200
1.600
2.200
Discover Cash Più: with your Italo Più Points, your money goes further!
With Cash Più you can pay part of your ticket price with Italo Più Points!
What are you waiting for? The service is available with a balance of just 200 Points and can be used to book all Italo high-speed destinations.
Request access to one of the Italo Club Lounges, where waiting at the station becomes a pleasure!
You can also spend your Italo Più Points to request access to the exclusive Italo Club Lounges. With the current promotion, with only 400 Points you can make your waiting at the station a pleasure!
Check in your private area how many Italo Più Points you have accumulated and request your award immediately.
The Lounge Access Reward is available until 31/12/2025 and can be added to a previously purchased trip by the Participant by accessing their Personal Area, in the “My Trips” and “Ticket Details” sections, and selecting the “Lounge Access” option available among the services related to their journey.
The option to add Lounge Access will be shown if an Italo Club Lounge is available at the departure station, provided that: the Participant has enough Italo Più Points to redeem the reward for themselves and for any accompanying passengers listed under the same Ticket Code; the Lounge is available at the selected time and date of travel; the purchased fare allows Lounge Access to be added; and no Lounge Access has already been included in the ticket for the Participant or any accompanying passengers listed under the same Ticket Code.
The Lounge Access reward can be requested up to 45 minutes before the scheduled departure of the train. The Participant may also request the Lounge Access reward for themselves only by contacting the paid Contact Center at 89.20.20.
For tickets purchased from May 12, 2025, lounge entry will be allowed starting two hours before the train’s departure.
In the event of a change to a ticket associated with a Lounge Access Reward, the system will check availability for the new date and time and, if available, will also move the Lounge Access to the new journey. However, if no availability is found for the new date and time, the reward will be removed from the trip and the points used for the Lounge Access will be lost.
In the event of a cancellation of a ticket associated with a Lounge Access Reward, no refund of the points used for the Lounge Access will be provided.
Further information
Give your Award Ticket to anyone you want!
Redeem your Italo Più Points now to claim your free trip and gift it to someone special!
Just click the "GIFT AN AWARD TICKET" button while purchasing with points and enter the recipient's name. You can also provide their email address to send them a copy of the gift ticket. Visit your account to check your accumulated Italo Più Points, and claim your gift today!
Once purchased, the name associated with the Award Ticket cannot be changed independently on the Private Area. The Award Ticket will only be visible in the Private Area of the customer who completed the booking. For full details, please refer to the Italo Più Reward Program Rules.
Further information
Frequently Asked Questions
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Awards can be requested until April 28, 2026.
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Once you have reached the minimum threshold of Italo Più Points, you can request awards at any time by logging into your Private Area, scrolling to the "Awards" section, and clicking "Request" beneath the free ticket information. Alternatively, you can request the award by contacting Italo Assistance at 892020 (premium rate number). An award ticket is valid for 180 days from the date of request.
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Changing the name on an award ticket is allowed for an additional fee of €10 by contacting Italo Assistance at 892020 (premium rate number) or at Italo Ticket Offices in the station. You can also change the date and time for a fee of €10 up to 3 minutes before the train's departure by accessing your Private Area or contacting Italo Assistance at the same number. The fee applies to each passenger included in the Ticket Code of the award ticket, for each leg of the journey. Class or itinerary changes are not permitted. A canceled award ticket cannot be refunded in points or cash.
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Yes, you can use the "Gift an Award Ticket" feature. You will need to purchase the ticket using Italo Più Points from your Private Area. During the checkout process, in the "Passengers" section, simply click the "Gift an Award Ticket" button, enter the recipient's personal details, and provide the email address where you want the travel ticket to be sent.
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A free award ticket is valid 180 days from the date of its claim.
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No, requesting an award ticket does not allow you to activate the "Dog" service purchase.
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The Lounge Access Reward is available until 31/12/2025 and can be added to a previously purchased trip by the Participant by accessing their Personal Area, in the “My Trips” and “Ticket Details” sections, and selecting the “Lounge Access” option available among the services related to their journey.
The option to add Lounge Access will be shown if an Italo Club Lounge is available at the departure station, as long as: the Participant has enough Italo Più Points to redeem the reward for themselves and for any accompanying passengers listed under the same Ticket Code; the Lounge is available at the selected date and time of travel; the purchased fare allows Lounge Access to be added; and no Lounge Access is already included in the ticket for the Participant or for any accompanying passengers listed under the same Ticket Code.
The Lounge Access reward can be requested for a trip up to 45 minutes before the scheduled departure of the train. The Participant may also request the Lounge Access reward, for themselves only, by calling the paid Contact Center at 89.20.20. For tickets purchased from May 12, 2025, lounge entry will be allowed starting two hours before the train’s departure.
In the event of a change to a ticket associated with a Lounge Access Reward, the system will check availability for the new date and time and, if available, will also move the Lounge Access to the updated trip. However, if no availability is found for the new date and time, the reward will be removed from the trip and the points used for the Lounge Access will be lost. In the event of cancellation of a ticket associated with a Lounge Access Reward, no refund of the points used for the Lounge Access will be provided.
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