FAQ Loyalty Program
Frequently asked questions about our Loyalty Program

Italo Più Points are the points you earn when you purchase Italo Tickets and Services or through the purchase of goods and services offered by Italo's Partners. They can be used to claim free Award Tickets.
Tier Points are the points you earn through the purchase of Italo Tickets and/or Services and contribute to achieving or maintaining Italo Più Levels.

If you experience any anomalies in the crediting or debiting of Italo Più and Tier Points please call Italo Assistance at 892020 ( toll number). Before calling, verify that you entered your Italo Più Code during purchase or that you did not use a promocode that does not provide for the recognition of Italo Più and Tier Points. We also remind you that points are credited within 7 days from the conclusion of your trip. Normally the points balance is updated within 24 hours after the day of travel but it may take up to 7 days.

Up to 3 minutes before your departure, you can still autonomously associate your Italo Più Code to get your ticket points credited. Log on to italotreno.com with your username and password, click on "Change Reservation" and enter your first name, last name and ticket code. On the "Ticket Summary" page click on the "Associate Italo Più" button; you will be redirected to the "Your Data - Passengers" page where you can write the Italo Più Code to associate with your ticket. Click "Continue" and close the ticket; this will properly credit the points post-trip. Alternatively, you can call, up to 3 minutes before departure, Italo Assistance at 892020 (toll number).

Points will be credited to your profile at the conclusion of your journey. If you purchased a product or service from one of our business partners or requested a points transfer from another loyalty program of our partners, points will be available on your profile within 70 days from the date you used the product or service.

Each member may accumulate points until April 28, 2026, with the understanding that the points accumulated up to that date may be redeemed (and, consequently, the prizes claimed) no later than April 28, 2026.

Points are credited only to the cardholder for travel made and purchased in his or her name.

By enrolling in the Loyalty Program, you become an Italo Più Member and you can immediately start accumulating and spending points.

By purchasing Services or traveling with Italo you accumulate Tier Points that allow you to unlock new levels. Your membership level will be updated every twelve months following the date of your enrollment in the Program. If within the 12 months you earn enough Tier Points to enter the next level, you will be immediately and automatically placed in the new level. Until the end of the twelve months you can continue to accumulate additional Tier Points to gain access to even higher levels.

On the Homepage, within the "Log in" section, click on "Forgot Your Password?" Simply enter the e-mail address you provided when you registered and we will send you an e-mail with a link to reset your password.

You can make the changes yourself by accessing your personal area in the "Personal Data and Preferences" section. Alternatively, you can request a username change by means of the Contact Center.

You can complete or edit your information autonomously from your personal page in the "Personal Data and Preferences" section.

We encourage you to perform a password reset from the "Log in" section on the italotreno.com website. You will be prompted to enter the username you registered with and you will receive the new password to use to log in and change after your first login.

If you are unable to finalize your registration in our Loyalty Program, you can send an e-mail to ntv.privacy@ntvspa.it indicating your first name, last name, and the e-mail address used for registration.

You can proceed to cancel your account directly from your personal area by clicking on "Personal Data and Preferences" in the menu and then clicking on the "Delete your Italo account" link at the bottom of the page. Tickets purchased and not yet traveled will remain valid. Please note that cancellation is not possible if you have active products in your name or if you still have credit in your Italo purse. If, on the other hand, you would like to continue to be subscribed, but simply no longer wish to receive marketing communications, you can change your marketing consents again in the "Personal Data and Preferences" section. Alternatively, you can send an e-mail to ntv.privacy@ntvspa.it.

Prizes can be claimed until April 28, 2026.

As soon as you have reached the minimum threshold of Italo Più Points, you can claim your rewards at any time by logging directly into your Personal Area by clicking on the "Buy with Points" button below the progress bar; alternatively, you can claim your reward by contacting Italo Assistance at 892020 (toll number). An award ticket is valid 180 days from the date it is requested.

An Award ticket name change is allowed with a €10 supplement by contacting Italo Assistance at 892020 (toll number). A change of date and time is also allowed with a €10 supplement up to 3 minutes before the departure of the train by accessing your Personal Area or by contacting Italo Assistance at 892020 ( toll number). Change of environment or itinerary is not permitted. Cancelled award ticket cannot be refunded in points or settled in cash.

An Award ticket is valid 180 days from the date it is requested.

Yes, the Reward Ticket can be transferred to another person by contacting the paid Italo Contact Center at 89.20.20 or by visiting an Italo Ticket Office at the station, after providing your Italo Più Code and the other required personal details. The passenger name change is allowed with a fee of €10. When requesting the name change, Italo will verify the participant’s points balance and account status. Each Italo Più Code may request one (1) passenger name change per day and up to a maximum of five (5) passenger name changes per calendar month, regardless of the total number of Reward Tickets issued during that month.

No, requesting an award ticket does not allow you to also activate the purchase of the "Dog" service.

Loyalty Cards will be issued in digital format. The Cards will be physically shipped at Italo's discretion, within 60 days of reaching the specific level.

By enrolling in the Italo Più program you will immediately receive a personal Italo Più Code to access your profile and accumulate points. Loyalty Cards will be awarded digitally or will be physically mailed to participants, at Italo's discretion; they are nominative, personal, non-transferable and can only be used by the holder. If mailed, the holder will receive the Loyalty Card within 60 days of reaching the level.

The travel ticket is considered invalid, and the passenger is not entitled to travel nor to continue using the service during the journey if the ticket has been unlawfully transferred, counterfeited, or sold outside the sales channels authorized by Italo and/or if the passenger fails to present a valid identity document proving that their identity matches the name indicated on the travel ticket.