FAQ Loyalty Program
Frequently asked questions about our Loyalty Program

Italo Più Points are the points you earn when you purchase Italo Tickets and Services or through the purchase of goods and services offered by Italo's Partners. They can be used to claim free Award Tickets.
Tier Points are the points you earn through the purchase of Italo Tickets and/or Services and contribute to achieving or maintaining Italo Più Levels.

If you notice any discrepancies in the crediting or deduction of Italo Più Points and Qualifying Points, contact the Italo Personal Assistant service on 892020 (paid number). Before calling, check that you entered your Italo Più Code when making the purchase and that you did not use a promo code that does not provide Italo Più Points or Qualifying Points. Please also note that your points balance is normally updated within 24 hours of the day of travel, but it may take up to 15 business days.

Up to 3 minutes before departure, you can still associate your Italo Più Code yourself to receive the points for your ticket. Log in to italotreno.com with your username and password, click on “Manage Your Journey” and enter your first name, last name and ticket code. On the “Ticket Summary” page, click on the “Associate Italo Più” button. You will be redirected to the “Your Details - Passengers” page, where you can enter the Italo Più Code to be associated with the ticket. Click “Continue” and close the ticket; the points will then be correctly credited after your journey. Alternatively, up to 3 minutes before the train's departure, you can request that your customer code be added by calling the Italo Personal Assistant service on 892020 (paid number).

Points will be credited to your profile at the conclusion of your journey. If you purchased a product or service from one of our business partners or requested a points transfer from another loyalty program of our partners, points will be available on your profile within 70 days from the date you used the product or service.

Each member may accumulate points until May 30, 2027, with the understanding that the points accumulated up to that date may be redeemed (and, consequently, the prizes claimed) no later than May 30, 2027.

Points are credited only to the cardholder for travel made and purchased in his or her name.

As part of a promotion valid until 30.10.26, you earn 2 points when traveling with the Flex fare in Prima Business and Club Executive classes, and when purchasing 10-trip Flex Travel Packs or Business Carnets in Prima Business.

By enrolling in the Loyalty Program, you become an Italo Più Member and you can immediately start accumulating and spending points.

By purchasing services or traveling with Italo, you earn Tier Points that allow you to unlock new levels. Your membership level is updated every twelve months from the date you join the Program. If within those 12 months you earn enough Tier Points to reach the next level, you will be upgraded immediately and automatically. Until the end of the twelve-month period, you can continue earning additional Tier Points to access even higher levels.

Example: If you join Italo Più on May 20, 2026 and reach 900 Tier Points within 6 months, you will automatically become Italo Più Premium. You then have until May 19, 2027 to earn an additional 5,000 Tier Points and reach the Italo Più Privilege level.

On the Homepage, within the "Log in" section, click on "Forgot Your Password?" Simply enter the e-mail address you provided when you registered and we will send you an e-mail with a link to reset your password.

You can change it yourself by accessing your Personal Area and selecting the “Personal Data and Preferences” section. Alternatively, you can request a change to your username by contacting the Italo Personal Assistant service on 892020 (paid number).

You can complete or edit your information autonomously from your personal page in the "Personal Data and Preferences" section.

We encourage you to perform a password reset from the "Log in" section on the italotreno.com website. You will be prompted to enter the username you registered with and you will receive the new password to use to log in and change after your first login.

If you are unable to finalize your registration in our Loyalty Program, you can send an e-mail to ntv.privacy@ntvspa.it indicating your first name, last name, and the e-mail address used for registration.

You can proceed to cancel your account directly from your personal area by clicking on "Personal Data and Preferences" in the menu and then clicking on the "Delete your Italo account" link at the bottom of the page. Tickets purchased and not yet traveled will remain valid. Please note that cancellation is not possible if you have active products in your name or if you still have credit in your Italo purse. If, on the other hand, you would like to continue to be subscribed, but simply no longer wish to receive marketing communications, you can change your marketing consents again in the "Personal Data and Preferences" section. Alternatively, you can send an e-mail to ntv.privacy@ntvspa.it.

Prizes can be claimed until May 30, 2027.

As soon as you have reached the minimum number of Italo Più Points, you can request your Award Ticket at any time by accessing your Personal Area and clicking the “Purchase with Points” button below the progress bar. Alternatively, you can request your Award Ticket by contacting the Italo Personal Assistant service on 892020 (paid number). Award Tickets cannot be requested for tickets that combine Italo High-Speed services with services operated by other carriers. An award Ticket is valid for 180 days from the date of request.

The name on an Award Ticket can be changed up to 3 minutes before the train's departure, upon payment of a €10 fee, at the Italo Ticket Offices at the station. The travel date and time can also be changed, upon payment of a €10 fee, up to 3 minutes before the train's departure by accessing your Personal Area. Alternatively, these changes can be requested by contacting Pronto Italo on 060708. Changes to the travel class or itinerary are not permitted. A cancelled Award Ticket cannot be refunded in points or paid out in cash.

An Award ticket is valid 180 days from the date it is requested.

Yes. As a promotional initiative valid until 30 September 2026, the "Gift an Award Ticket" option allows you to issue up to 5 Award Tickets per calendar month to another beneficiary. To do so, purchase the ticket using your points from your Personal Area on the Italo Treno website. During the booking process, in the PASSENGERS section, simply select the "Gift an Award Ticket" option and enter the recipient’s personal details. You can also send a copy of the gifted ticket by entering the recipient’s email address. At the moment, the "Gift an Award Ticket" option is not available on the Italo Treno app.

No, requesting an award ticket does not allow you to also activate the purchase of the "Dog" service.

Loyalty Cards will be issued in digital format. The Cards will be physically shipped at Italo's discretion, within 60 days of reaching the specific level.

By enrolling in the Italo Più program you will immediately receive a personal Italo Più Code to access your profile and accumulate points. Loyalty Cards will be awarded digitally or will be physically mailed to participants, at Italo's discretion; they are nominative, personal, non-transferable and can only be used by the holder. If mailed, the holder will receive the Loyalty Card within 60 days of reaching the level.

The travel ticket is considered invalid, and the passenger is not entitled to travel nor to continue using the service during the journey if the ticket has been unlawfully transferred, counterfeited, or sold outside the sales channels authorized by Italo and/or if the passenger fails to present a valid identity document proving that their identity matches the name indicated on the travel ticket.