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In this section you’ll find answers to the most frequently asked questions we receive. Using the “do it yourself” tools, you will find the answers to almost any question you are likely to have.
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Frequently Asked Questions
How can I report and receive assistance for legal accessibility issues?
As indicated in the Accessibility Report published on the Italo website at the following link, we remind you that for any problem and/or difficulty in accessing the contents of Italo's website or mobile application, you can send a report to the following e-mail address: italo@pec.ntvspa.it or request pre- and post-sales assistance by contacting Pronto Italo on the toll-free number 060708, dedicated to all PRM (Passengers with Reduced Mobility), or by contacting the Italo Personal Assistant service on 892020 (paid number).
Can I change my ticket before departure?
Most Italo tickets, including intermodal tickets (Italo + Itabus), can be changed according to the conditions of the fare selected at the time of purchase.
To view all fare types and their respective change or cancellation conditions, click here.
To change your ticket, access the Manage Your Journey section from the website homepage or contact Pronto Italo on 060708.
Can I change my ticket before departure?
Most Italo tickets can be changed, depending on the type of tariff selected when booking the original ticket. For example, if you bought a Flex ticket, you can make as many changes as you wish, right up until 3 minutes before departure, for no additional cost. If you purchased an Economy or Low Cost ticket, you will need to pay a fee to change the date or time of your trip.
You can find detailed information about all the different tariffs and their conditions by clicking here.
If you wish to change your ticket click on \"Manage Journey\" on the home page or contact Italo Assistance on +39 89 20 20.
Venice Access Fee
Please note that on selected days between April 3rd 2026, and July 26th 2026, all visitors to Venice and its islands are required to pay an entrance fee directly to the Venice City Council, with some exceptions. For the specific dates, payment methods, and to take advantage of the exemptions (including overnight stays in accomodation facilities in the Municipality of Venice), please visit the Venice Access Fee website. Failure to display proof of payment or exemption will result in a fine ranging from 25 to 150 euros, following checks carried out by the Municipality of Venice. Venice is a unique city and the entrance fee helps its maintenance.
Do I have to print the ticket in order to travel?
No, this is not necessary. At some stations, however, you may be required to show your ticket, for access the train. Use the ticket in digital or paper format, the trip detail screen from the mobile site and App, the confirmation SMS, the receipt from the station ticket offices, or the summary printed by the travel agency to show to the Onboard Staff.
When is the travel ticket considered invalid?
The travel ticket is considered invalid, and the passenger is not entitled to travel nor to continue using the service during the journey if the ticket has been unlawfully transferred, counterfeited, or sold outside the sales channels authorized by Italo and/or if the passenger fails to present a valid identity document proving that their identity matches the name indicated on the travel ticket.
Can someone else use my ticket?
All Italo tickets are issued in the name of the passenger and cannot be transferred or used by anyone else in your name. Depending on the ticket tariff chosen, you may be able to change the name of the passenger prior to travel. Please note that our onboard staff may ask you to provide proof of identity.
What to do if you don't get the email with the ticket receipt?
If you have not received your ticket, please check that the e-mail confirming your reservation has not ended up in spam.
If after 5 minutes from the payment you made, you still have not received the confirmation e-mail, you can contact our support.
If you purchased as a registered user you can retrieve your ticket code and trip summary by logging into your personal area.
Can I board without a ticket and buy it during the trip?
To get aboard Italo you must be in possession of a named ticket valid for route, date and time of departure and arrival, train number, number of Travelers, travel class, assigned seat and any services you have chosen at the time of purchase. If you have to leave, but do not yet have a ticket, up to three minutes before departure, you can also contact Italo staff. In stations where there are no track access gates, in fact, you can make a \Reservation at the platform\ by giving your details and getting assigned a seat. You will then be able to gain access to the departing train, but you will have to regularize your position aboard the train by paying the \\"Bordo\\" ticket.
In case of intermodal travel, you will necessarily have to purchase a ticket before boarding, and it will not be possible to purchase the ticket on board the train or coach.
If I lose the Ticket Code can I retrieve it?
If you have lost your ticket code, don't worry: you can retrieve it in several ways.
If you are registered, log in to italotreno.com or the Italo app and check the \"My journeys\" section, where you will find your booking details.
If you are at the station, you can ask the assistance staff for help retrieving your ticket code.
If you are already on board an Italo train, ask the onboard staff for assistance. To proceed, you will be required to show a valid ID.
Alternatively, you can contact Pronto Italo on 060708.
How can I pay for the ticket?
On the italotreno.com website, Italo Treno app and through Pronto Italo at + 39 06 07 08 you can pay with:
- Credit and prepaid cards;
- Paypal (excluding the Pronto Italo service);
- Borsellino Italo, Credito Italo or Indemnity Voucher;
- Masterpass;
- Postepay;
Through the Self Service Ticket Offices and Italo staff aboard the train and in Italo Ticket Offices, you will be able to pay:
- in cash;
- with ATM cards;
- with credit and prepaid cards;
- Borsellino Italo, Credito Italo or Voucher indemnity;
At travel agencies you will be able to pay according to the payment methods allowed by each agency.
In case of intermodal travel you will necessarily have to buy a ticket before boarding and it will not be possible to buy the ticket on board the coach.
Can I board a different service than the one I booked?
No, access to the train or coach is only allowed if you have a valid reservation.
Where can I buy the ticket?
Purchases can be made:
- via the www.italotreno.com website and mobile site;
- Italo app for iOS and Android;
- via Pronto Italo available daily from 7 a.m. to 11 p.m. at +39 06 07 08 (No sales charge);
- in Italo Ticket Offices during opening hours;
- through the Self Service Ticket Offices present in the network stations;
- aboard the train (upon reservation at the platform) by contacting Italo Staff;
- at authorized travel agencies.
In case of intermodal travel you will necessarily have to purchase a ticket before boarding and it will not be possible to purchase the ticket on board the coach.
If I purchase my ticket using Pronto Italo, how will I receive it?
You should supply your email and or/mobile phone number so that you can receive it via email and / or SMS.
Where can I find a Promo Code?
A Promo Code is a promotional code which may entitle you to a discount. They are provided by Italo from time to time and are notified in the following ways:
- on our website italotreno.com, including its mobile version and the Italo App
- to recipients of our newsletter
- to members of our Italo Più loyalty programme who receive special offers (if you’d like to join, simply click here and follow the simple steps).
Where can I use a Promo Code?
You can use a Promo Code as follows:
- On our website italotreno.com, including mobile versions and the Italo App
- Via Pronto Italo which is available seven days a week from 7am until 11pm on +39 06 07 08
- Italo ticket offices and self-service ticket machines.
What are promotional vouchers?
Promotional vouchers are electronic, 17-character alphanumeric codes that Italo awards you as part of specific promotional campaigns.
They can only be used at the end of the ticket purchase process, on the payment page, by selecting \\"You have a Voucher \\".
You can use them on all direct sales channels to purchase:
- a ticket even with a price higher than the value of the Voucher, in which case you will have to pay the corresponding difference
- a ticket including with a price lower than the value of the Voucher
In this case there is no refund of the difference because the voucher allows for only one use.
Promotional vouchers can be used through Italo's digital channels (website and App) and cannot be used through Self Service Ticket Machines at stations.
Where do I insert the Promo Code in order to claim my discount?
You need to insert your Promo Code before you get to the payment step. It can either be inserted in the Promo Code space on the Home Page or by clicking on the \"promo code\" message you'll find when you're selecting your train on the booking page.
How long is a ticket valid for?
Your ticket is valid from the moment it is purchased until you arrive at your destination. Please note, however, that the maximum period of validity is 180 days from the date of purchase.
If I've purchased a Day Return ticket and then decide I want to modify one of the journeys, what should I do?
<!-- As a Day Return fare is a special tariff, any changes made to it will incur an additional cost, based on fare availability and the route. -->
The change of date is not allowed by the offer.
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If you wish to change the date of the entire ticket so that you still travel both ways on the same date, you can do this up to 3 days before the scheduled departure through any Italo channel, dependent upon availability.
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What happens if I buy a Day Return ticket and have to change my departure date?
The change of date is not allowed by the offer.
Do I need to provide ID details when I book an Italo Senior fare?
No, but as these fares are only available to passengers over 60, you will need to have ID with you when travelling as you will be asked to produce it.
In the online purchase of family group tickets, how are seats assigned? Does the system arrange them far away as if they were separate reservations?
In cases where passengers are travelling together, the system assigns the seats in close-range based on availability and always in a \"checkerboard\" layout in order to allow for the safety distance on board the train to be respected.
Do the trains and the ticketing offices at the station provide hand sanitiser for the passengers?
At the station, hand sanitiser dispensers are installed near the ticketing offices. On board the trains, at the entrance to each car there are sanitiser dispensers and the bathrooms are equipped with disinfectant soap.
Before boarding, will my body temperature have to be taken? How long before the train departure must I arrive at the station?
At some stations, body temperature is taken, therefore, arriving at the station ahead of the departure time is preferable to allow enough time for the expected checks.
Must I have a mask or will it be provided at the station/on board?
It is compulsory for all passengers to wear their own personal protective equipment in order to board. Passengers must therefore be equipped with a suitable face mask to effectively cover the nose and mouth.
What type of mask must I wear?
There are no specific instructions regarding the characteristics of the masks to be worn. It is essential that they be suitable to cover the nose and mouth and that they be worn during the entire duration of the trip.
Will distancing be guaranteed on board? In what measure will this distancing take place?
The distancing on board is guaranteed by the new arrangement of the seating which calls for a “checkerboard” layout. Blocked seats are clearly marked.
How often is the sanitation of seats, toilets and cars carried out? At each intermediate stop? Only at the train’s last stop?
All our train carriages are regularly sanitised through various measures:
- thorough sanitisation procedure before each departure , including cleaning of seats, armrests and tables;
- regular sanitation and several times during the day of common surfaces (such as door handles, push buttons for doors, keypads on vending machines);
- sanitation of headrests with chlorine-based products;
- frequent cleaning of air conditioning systems, to guarantee greater air cleanliness.
How will the train deboarding / boarding by the passengers be organised in the various stations?
Differentiated boarding and deboarding passenger flows are planned. First, the deboarding of passengers on the train will take place and subsequently, the passengers on the ground will be allowed to board. Furthermore, an announcement on board the train will ask passengers to avoid gathering closely together near the doors while deboarding and in the aisles.
Are catering services and vending machines for food and beverages available on board?
In order to avoid situations of contact and for greater protection of the passengers on board, catering services have been temporarily suspended. The vending machines continue to be available.
If I notice that someone on the train I am travelling on has flu symptoms what should I do? Can I ask to interrupt travel and deboard?
In this case it is necessary to promptly inform the Train Manager who will apply the relevant security procedure. Interruption of travel occurs only upon evaluation by the competent Authorities.
Are medical services provided at the station and on board?
All our personnel, both at the station and on board the trains, is constantly trained on the current health safety regulations to correctly manage passenger safety on board; additionally, our staff is continually trained on first response emergency aid procedures.
Are exceptional measures planned for transporting baggage or will it be placed in the vestibules all together next to each other?
Regulation regarding the transporting of baggage is not subject to variations. All of the areas and the surfaces subject to significant contact will undergo frequent cleaning and sanitation processes several times per day and a careful sanitation activity will be carried out at the beginning of each commercial service, which also includes the cleaning of seats, armrests and tables.
Can I travel with my dog (or pet)?
Yes, there is no reason or condition to prevent passengers from travelling with their own pet on board the train.
Is there provision for people with disabilities and pregnant women?
In all stations served by Italo, assistance in boarding and disembarking from trains is provided by RFI - Rete Ferroviaria Italiana. For more information on the service you can refer to the disabled assistance regulations by visiting the Ticket Purchase and Assistance for Passengers with Reduced Mobility section on the Sales Channels page.
In case of intermodal transportation (Italo + Itabus), it is necessary that the traveler with a disability or reduced mobility informs Italo of his or her needs by contacting Pronto Italo at 060708 no later than 36 hours before the scheduled departure of the entire trip, in order to arrange the bus for safe transportation.
I am a passenger in a wheelchair, how can I make the trip?
Aboard Italo we are committed to ensuring maximum accessibility for people with disabilities and reduced mobility. For more information on the services dedicated to travelers with disabilities or reduced mobility on board Italo you can consult the Passengers with Disabilities and Passengers with Reduced Mobility section of the Italo S.p.A. Transportation Contract. For how to purchase tickets and assistance at the station visit Purchase Ticket and Assistance for Passengers with Reduced Mobility on the Sales Channels page.
In case of intermodal transportation (Italo + Itabus), it is necessary for the traveler with a disability or reduced mobility to inform Italo of his or her needs by contacting Pronto Italo at 060708 no later than 36 hours before the scheduled departure of the entire trip in order to arrange the coach for safe transportation.
How can I request an invoice for a ticket?
You can request an invoice at the time of purchase or by 23:59 on the day of purchase, in the “Manage Your Journey” section, using the “Request Invoice” function. Alternatively, you can contact Pronto Italo on 060708 by 23:00 on the day of purchase.
How can I obtain an invoice?
We can provide you with a copy of the invoice in pdf form via your email upon confirmation of release by the Italian Tax Office. You can also download it directly by clicking on the \"Change Ticket\" link in your booking confirmation email or, if you are registered with Italo, you can go to the \"My Journeys\" section of our website where you can click on \"Download Invoice\" for the journey in question.
I’ve received my invoice, but the invoice information is incorrect, how do I get it corrected?
If the invoice has been issued through the Italian Revenue Agency’s Interchange System and there is no rejection notification, you will need to contact Pronto Italo on 060708 and report the incorrect details within the time limits set by tax regulations. A request to amend the invoice can only be accepted if the details to be corrected are tax details.
How do I create or change a billing profile?
Before purchasing your ticket, visit the website italotreno.com and log in to your account, then from My Page click on the \"Personal info and Preferences > Billing profile\" and save/change your profiles. You can add up to 5 billing profiles.
If I buy my ticket in a travel agency, can I request an invoice?
Yes, you can do so at the time of purchase, through the Travel Agency or from the “Manage Your Journey” section of the ItaloTreno website by 23:59 on the day of purchase. Alternatively, you can contact Pronto Italo on 060708 by 23:00 on the day of purchase.
How many billing profiles can I have?
You can have up to 5 billing profiles at any time.
Can I change the email associated with my Italo Più account (username)?
You can make the changes yourself by accessing your personal area in the \"Personal Data and Preferences\" section. Alternatively, you can request a username change by means of the Contact Center.
What are Italo Più Points and Qualifying Points?
Italo Più Points are the points you earn when you purchase Italo Tickets and Services or through the purchase of goods and services offered by Italo's Partners. They can be used to claim free Award Tickets.
Qualifyinh Points are the points you earn through the purchase of Italo Tickets and/or Services and contribute to achieving or maintaining Italo Più Levels.
My points don't seem to have been credited to my account. Why?
If you notice any discrepancies in the crediting or deduction of Italo Più points and Qualifying Points, contact the Italo Personal Assistant service on 892020 (paid number). Before calling, check that you entered your Italo Più Code when making the purchase and that you did not use a promo code, which does not provide Italo Più points or Qualifying Points. Please note that your points balance is generally updated within 24 hours of the day of travel; in some cases, however, the points may take up to 15 business days to be credited.
I didn't insert my Italo Più code when I purchased a ticket. How can I claim the points now?
Up to 3 minutes before the train’s departure, you can still associate your Italo Più Code and receive the points for your journey.
Go to italotreno.com, select “Manage Your Journey” and enter your first name, last name and ticket code. In the “Ticket Summary” section, click on “Associate Italo Più Code”, enter your customer code and confirm the operation.
If you prefer to use the Italo App, select “Retrieve your Ticket”, enter your booking details and, on the journey summary screen, associate your Italo Più Code.
Please note that your points balance is generally updated within 24 hours of the day of travel; in some cases, however, the points may take up to 15 business days to be credited.
Alternatively, up to 3 minutes before departure, you can contact the Italo Personal Assistant service on 892020 (paid service) to request that your Italo Più Code be associated with your booking.
I bought a ticket but I still don't see the points
Points will be credited to your profile at the conclusion of your journey. If you purchased a product or service from one of our business partners or requested a points transfer from another loyalty program of our partners, points will be available on your profile within 70 days from the date you used the product or service.
How long are points valid for?
Each member may accumulate points until May 30, 2027, with the understanding that the points accumulated up to that date may be redeemed (and, consequently, the prizes claimed) no later than May 30, 2027.
Can I collect points from 2 different tickets for 2 different passengers on a single Italo Più card?
Points are credited only to the cardholder for travel made and purchased in his or her name.
I purchased a ticket before the loyalty programme expiry date but my points haven't been credited. Why has this happened?
If you purchased a ticket or service offered by Italo, the points will automatically be credited on your profile at the end of the journey. Remember, if the date of travel is after the loyalty program expiration date, points for that ticket will not be accumulated.
Where can I find my Italo Più points balance?
Your points balance can be checked by logging in from the Homepage and clicking on \"Your Personal Area\" or by logging into \"My Personal Area\" page and clicking on \"Historical Points\" on the \"My Program\" section. Alternatively by calling 892020 (Toll number).
I purchased a product / service from one of Italo's reward partners but I haven't been credited / debited the correct number of points. What can I do?
For any issues regarding Italo Plus Points credited as a result of a purchase of goods/services from Italo Business Partners, please note that you should directly contact the Partner.
When will my points be credited to my account?
If you purchased a ticket or service offered by Italo, points will be credited to your profile at the conclusion of your trip but it may take up to 7 days. If you purchased a product or service from one of our business partners, Italo Più Points will be available on your profile within a maximum of 70 days from the date you used the product or service.
After registering with Italo Più, can I start earning points right away?
By signing up to Italo Più, you can start accumulating points right away.
How are Italo Più levels reached and / or maintained?
By purchasing services or traveling with Italo, you earn Tier Points that allow you to unlock new levels. Your membership level is updated every twelve months from the date you join the Program. If within those 12 months you earn enough Tier Points to reach the next level, you will be upgraded immediately and automatically. Until the end of the twelve-month period, you can continue earning additional Tier Points to access even higher levels.
Example: If you join Italo Più on May 20, 2026 and reach 900 Tier Points within 6 months, you will automatically become Italo Più Premium. You then have until May 19, 2027 to earn an additional 5,000 Tier Points and reach the Italo Più Privilege level.
How do I register for the Italo Più programme?
Signing up to Italo Più is incredibly easy and free. Just connect to the dedicated web page and fill out the registration form.
How can I change my password?
If you want to change your password, simply log in to the \"Personal Area\" section, then to \"Personal Data and Preferences\"\" and click on \"Change Password\".
I've forgotten my password. What do I do?
On the Homepage, within the \"Log in\" section, click on \"Forgot Your Password?\" Simply enter the e-mail address you provided when you registered and we will send you an e-mail with a link to reset your password.
My profile details are incomplete or incorrect. How do I modify them?
You can complete or edit your information autonomously from your personal page in the \"Personal Data and Preferences\" section.
If you change your first name, last name and/or date of birth, you must request the change by forwarding your request to ntv.privacy@ntvspa.it from the e-mail you used when registering for the Program.
I can't access my account. What should I do?
We encourage you to perform a password reset from the \"Log in\" section on the italotreno.com website. You will be prompted to enter the username you registered with and you will receive the new password to use to log in and change after your first login.
I am unable to register with Italo Più. What should I do?
If you are unable to finalize your registration in our Loyalty Program, you can send an e-mail to ntv.privacy@ntvspa.it indicating your first name, last name, and the e-mail address used for registration.
How do I cancel my membership of Italo Più?
You can proceed to cancel your account directly from your personal area by clicking on \"Personal Data and Preferences\" in the menu and then clicking on the \"Delete your Italo account\" link at the bottom of the page. Tickets purchased and not yet traveled will remain valid. Please note that cancellation is not possible if you have active products in your name or if you still have credit in your Italo purse. If, on the other hand, you would like to continue to be subscribed, but simply no longer wish to receive marketing communications, you can change your marketing consents again in the \"Personal Data and Preferences\" section. Alternatively, you can send an e-mail to ntv.privacy@ntvspa.it.
What's the deadline for requesting a reward?
Prizes can be claimed until May 30, 2027.
How do I claim a reward ticket and how long is it valid for?
Once you have reached the minimum number of Italo Più Points, you can request your Italo High-Speed Reward Ticket at any time by accessing your Personal Area and selecting the “Purchase with Points” button in the “My Italo Più” section. Alternatively, you can request your Reward Ticket by contacting the Italo Personal Assistant service on 892020 (paid service).
Reward Tickets can only be used on Italo High-Speed services and cannot be issued for tickets that combine Italo High-Speed services with services operated by other carriers.
The Reward Ticket is valid for 180 days from the date of issue.
Can I change or cancel a reward ticket?
The name on the Reward Ticket can be changed up to 3 minutes before the train’s departure, upon payment of a €10 fee, at the Italo Ticket Offices at the station.
Only one name change can be requested per day, up to a maximum of 5 name changes per calendar month, regardless of the total number of Reward Tickets requested during the same period.
Up to 3 minutes before departure, you can also change the travel date and/or time, upon payment of a €10 fee, by accessing your Personal Area.
Alternatively, these changes can be requested by contacting Pronto Italo on 060708.
Changes to the travel class and itinerary are not permitted.
If the Reward Ticket is cancelled, the points used to issue it cannot be re-credited, and no cash refund is provided.
How long is a Reward Ticket valid?
An Award ticket is valid 180 days from the date it is requested.
Can I issue a Reward Ticket in another passenger’s name?
Yes. As a promotional initiative valid until 30 May 2027, the \"Gift an Award Ticket\" option allows you to issue up to 5 Award Tickets per calendar month to another beneficiary. To do so, purchase the ticket using your points from your Personal Area on the Italo Treno website. During the booking process, in the PASSENGERS section, simply select the \"Gift an Award Ticket\" option and enter the recipient’s personal details. You can also send a copy of the gifted ticket by entering the recipient’s email address. At the moment, the \"Gift an Award Ticket\" option is not available on the Italo Treno app.
Can I request an award ticket and travel with my medium or large pet?
No, requesting an award ticket does not allow you to also activate the purchase of the \"Dog\" service.
How can I request and how does access to one of the Italo Club Lounges with Points work?
The Lounge Access Reward can be added to a previously purchased trip by the Participant by accessing their Personal Area, in the “My Trips” and “Ticket Details” sections, and selecting the “Lounge Access” option available among the services related to their journey.
The option to add Lounge Access will be shown if an Italo Club Lounge is available at the departure station, as long as: the Participant has enough Italo Più Points to redeem the reward for themselves and for any accompanying passengers listed under the same Ticket Code; the Lounge is available at the selected date and time of travel; the purchased fare allows Lounge Access to be added; and no Lounge Access is already included in the ticket for the Participant or for any accompanying passengers listed under the same Ticket Code.
The Lounge Access reward can be requested for a trip up to 45 minutes before the scheduled departure of the train. The terms and conditions for the use of each Italo Club Lounge are available on the italotreno.com website and at the Lounges themselves.
In the event of a change to a ticket associated with a Lounge Access Reward, the system will check availability for the new date and time and, if available, will also move the Lounge Access to the updated trip. However, if no availability is found for the new date and time, the reward will be removed from the trip and the points used for the Lounge Access will be lost. In the event of cancellation of a ticket associated with a Lounge Access Reward, no refund of the points used for the Lounge Access will be provided.
I've misplaced my Italo Più Card. How do I request a replacement?
Loyalty Cards will be issued in digital format. The Cards will be physically shipped at Italo's discretion, within 60 days of reaching the specific level.
When will I receive my Italo Più card?
By enrolling in the Italo Più program you will immediately receive a personal Italo Più Code to access your profile and accumulate points. Loyalty Cards will be awarded digitally or will be physically mailed to participants, at Italo's discretion; they are nominative, personal, non-transferable and can only be used by the holder. If mailed, the holder will receive the Loyalty Card within 60 days of reaching the level.
Which offers guarantee 2 Italo Più points for every euro spent?
As part of a promotion valid until 30.10.26, you earn 2 points when traveling with the Flex fare in Prima Business and Club Executive classes, and when purchasing 10-trip Flex Travel Packs or Business Carnets in Prima Business.
How can I be sure that my credit card details are secure?
Register your preferred credit card in maximum security to speed up your purchases. Registration is done in accordance with the \"Payment Card Industry Data Security Standard\" system designed specifically to protect your data.
Is baggage transportation free of charge? How many bags can I take on board?
Luggage carrying is included in the ticket price. You will be responsible for placing luggages in the appropriate spaces provided (vestibule and compartment luggage racks, hat racks in compartments and compartments under and between seats, bus hold). No luggage larger than 75x53x30 cm is allowed in the Smart environment. Consult the regulations regarding the transport of luggage by clicking here to avoid penalties.
How can I retrieve a luggage or item lost while traveling
If you have forgotten your luggage or misplaced a personal item aboard an Italo train, you can search for it through the FindMyLost platform by following this link, and clicking on the \"I lost\" button. Upon registration, you can search in several languages and activate an alert if your item or luggage has not yet been found.
Can I transport bicycles, baby carriages, strollers?
Yes, strollers, baby carriages and folding bicycles are considered as luggage and must be placed with the frame properly closed in the available spaces on board the train. Transporting particularly large luggage and/or bulky items and/or traditional bicycles is not allowed. For the safety of passengers and to protect your bike, it is preferable that it is stored in a special bag.
In the case of intermodal transport (Italo + Itabus), foldable bicycles, strollers, and prams can be transported on board the buses, to be placed in the available spaces on the buses with the frame properly closed. However, it is not possible to transport electric bicycles and scooters on board the buses.
Does Italo offer an insurance policy which covers onboard theft?
No, luggage is transported solely at the responsibility of the passenger.
Are the luggage spaces guarded?
Yes, the luggage areas in the vestibules of each carriage on Italo trains, in compliance with the Personal Data Protection Authority's Provisions, are video monitored. Italo is not responsible for theft or damage done to luggage during travel.
Children and teens travel for free?
Aboard Italo, children 0-36 months (infants) travel free of charge if they sit on the lap of their adult companion.
In case of intermodal ticket purchase (Italo + Itabus), the infant 0-36 months seat aboard the train is also subject to payment. The infant may travel on coaches only in approved seats and it is the sole responsibility of the accompanying person to bring an approved seat in accordance with the relevant regulations.
By purchasing the Italo Family offer, children under the age of 14 also travel free in the Smart environment when accompanied by an adult in the Flex fare.
Find out all the conditions to take advantage of the offer by clicking here.
What child fare conditions apply on Italo journeys with connecting transport services?
Child fare conditions on journeys that include Italo and connecting transport services vary depending on the operator and the specific service used for each segment of the trip. Each transport provider applies its own rules regarding age limits, free travel, and discounted fares for children.
You can find all detailed information on child travel conditions on this page:
https://www.italotreno.com/en/train-offers/free-child-train-tickets
Can minors travel unaccompanied? Does Italo offer a chaperone service?
No, no chaperone service is available. Minors may travel unaccompanied if they are 14 or older, otherwise they must be accompanied by an adult passenger.
How do I contact Italo if I need information or to make a complaint or give feedback?
If you wish to file a complaint, you can:
- formulate it through the complaints form on the Italotreno.com website;
- formulate it in writing by registered mail with return receipt to be addressed to \"Italo - Nuovo Trasporto Viaggiatori S.p.A.- Customer Management - Italo - Nuovo Trasporto Viaggiatori S.p.A - Via Casilina 1 - 00182 Roma\";
For information and assistance on how to submit a complaint, passengers who have purchased a ticket can contact Italo on 060708 (Pronto Italo), while passengers who have not yet purchased a ticket can call 892020.
After 30 days have elapsed from the date the complaint was submitted to Italo S.p.A. concerning alleged violations of European Regulation No. 2021/782, you may submit a written complaint to the Transport Regulation Authority through one of the following channels:
* by post, to: Via Nizza, 230 – 10126 Turin;
* via certified email (PEC), at: pec@pec.autorita-trasporti.it;
* online, by filling in the form available on the Authority’s website: www.autorita-trasporti.it/site/
How can I connect to the Italo Live portal?
1. Enable the Wi-Fi connection on your device.
2. Connect to the Italo network.
3. Open up your internet browser. If the Authentication Page does not automatically appear, type in and connect to https://www.italolive.it.
4. Click on the Web Access button.
5. If you are registered with Italo you can simply insert your User ID and password. Remember that you may need to wait a few hours from the time you register until your credentials are updated and recognized. If you haven’t registered, you will just need to insert your ticket code and email address* (twice). Then accept the Terms & Conditions and select your preferred privacy option.
*Note: you will receive an email containing a link asking you to click in order to confirm your email address. If you do not confirm, after one hour of internet usage you will be asked to redo the registration process.
I connected to the onboard Wi - Fi but can't navigate.
To navigate while aboard Italo train on the public Italo network, connect to the Italo Live portal. The network is set up to automatically assign an IP address to each connected device. To navigate on the Itabus coach you can connect for free to the Wi-Fi 4/5G ultra-wideband network for fast, unlimited surfing.
I can't access certain services while aboard ITALO using Italo Live connection. How can I proceed?
To ensure fair distribution of available bandwidth to all Travelers, some Internet services such as file sharing or video streaming or VOIP, may be limited or blocked (e.g.Netflix, Dropbox, Spotify, etc…).
How much does the cinema service cost?
Where it is available, there is no cost.
How can I ask for a credit to be converted to cash?
If you have a credit over €4 you can request a cash equivalent directly from italo.it. If you have a Borsellino Italo you can make your request simply by logging into your Italo account and clicking on My Page.
To redeem a compensation voucher or an Italo credit, go to the Self Service area, which you will find by clicking on Support and scrolling down.
What is the Italo Wallet?
The Italo Wallet is a personal electronic account in the name of the account holder, reserved for members of the Italo Più loyalty programme.
Amounts granted as refunds or compensation for delays are credited to this account.
The available balance can be used, in whole or in part, to purchase tickets and ancillary services through eligible Italo sales channels, excluding Travel Agencies. The Italo Wallet cannot be used to purchase ticket bundles, which are subject to specific commercial terms.
The available balance can be checked at any time by accessing your Personal Area on italotreno.com and selecting the “Italo Wallet” section.
To use the Italo Wallet, access your Personal Area using the credentials associated with your Italo Più account and, during the payment process, select the Italo Wallet as the payment method, where available.
Alternatively, you can make your purchase through Pronto Italo by calling 060708 – option 1 and providing your Italo Più Code, together with the information required for identification.
You can also request the cash-out of the available balance for amounts exceeding €4 directly from your Personal Area on italotreno.com. The amount will be credited by bank transfer to the bank account details provided and will be paid within 30 days of the request. The cash-out procedure is explained in the FAQ “How can I cash out my Italo Wallet?”.
For further details on the use, validity and expiry of the Italo Wallet, please read the Italo Transportation Contract
What is Italo Credit?
Italo Credit is an electronic credit associated with the Ticket Code, which is issued in the event of a refund due to the Passenger cancelling their journey (where applicable), in the event of services not provided by Italo, or refunds for ancillary services.
It is valid for 365 days from the date of creation and can be used to pay for all or part of a ticket or ancillary services through all sales channels.
You can also request the cash-out of the available credit for amounts exceeding €4. The amount will be credited by bank transfer to the bank account details provided and will be paid within 30 days of the request. The cash-out procedure is explained in the FAQ “How can I cash out my Italo Credit?”.
The Italo Credit balance can be checked online in the “Manage Your Journey” section or at the Italo Ticket Offices at the station, by providing the ticket code and the first and last name associated with the ticket.
How can I convert my Italo Wallet to cash?
You can cash out your Italo Wallet in 4 simple steps:
Access your Personal Area;
Click on “Wallet” in the “My Account” section;
On this page, you will see information about the balance of your Italo Wallet. Click on “Cash Out”;
Fill in the form.
The cash-out of your Italo Wallet will be made by bank transfer to the bank account details you provide within 30 days of your request.
How can I convert my Italo Credit to cash?
You can cash out your Italo Credit in 5 simple steps:
Access the “Manage Your Journey” section of the italotreno.com website;
Find your journey by entering your first name, last name and Ticket Code;
On this page, you will see information about your ticket and the value of your Italo Credit. Click on “View Details”;
Click on “Cash Out”;
Fill in the form.
The cash-out of your Italo Credit will be made by bank transfer to the bank account details you provide within 30 days of your request.
Please note that, for the procedure to be completed successfully, the name of the account holder of the bank details provided must match the name on the purchased ticket.
How can I convert my Compensation Voucher to cash?
You can cash out your Compensation Voucher in 4 simple steps:
Access the “Compensation Voucher” section in the “Self-Service” area of the “Support” page on the italotreno.com website;
Find your Voucher by entering the 17 digits of your Voucher Code and the Ticket Code;
On this page, you will see information about the value of your Voucher. Click on “Cash Out”;
Fill in the form.
The cash-out of your Compensation Voucher will be made by bank transfer to the bank account details you provide within 30 days of your request.
Please note that, for the procedure to be completed successfully, the name of the account holder of the bank details provided must match the name on the purchased ticket.
If I am unable to travel, can I request a refund?
A refund is only available for tickets whose fare conditions allow it. Please click here to view the different fare types and check the conditions applicable to your purchased ticket.
If the selected fare allows refunds, you can request one up to 3 minutes before the train’s departure by accessing the “Manage Your Journey” section of the italotreno.com website.
Alternatively, you can visit an Italo Ticket Office at the station or contact Pronto Italo on 060708.
If the ticket was purchased through a Travel Agency, the refund request must be made through the same agency or by contacting Pronto Italo on 060708.
If I cancel my journey, how will I receive my refund?
Italo will rimburse you in the same method as your original purchase was made:
- If you paid using a credit card or prepaid card via our website or Contact Centre your refund will be credited to the same card.
- If you paid with:
a) Credit card or prepaid card via a self-service ticket machine or Italo personnel
b) Italo Credit or Borsellino
c) Cash or bancomat via a self-service ticket machine or Italo personnel
you will receive a credit in your Italo Credit or Borsellino account.
-If you paid using cash or bancomat via a self-service ticket machine you will be credited back via your Italo Credit or Borsellino account.
- If you purchased your ticket from a travel agent, you will need to contact them to organise your refund or alternatively you can contact our Contact Centre to receive your refund in either of the following ways:
Credited back to the passenger’s credit card if it was used when booking,
Credited back to the agency’s credit card if it was used when booking, otherwise via Italo Credit or Borsellino.
How do I request a refund of a ticket which covers more than one passenger?
To request a refund for a group ticket, i.e. a ticket for multiple passengers, you must provide the ticket code and the name of at least one of the passengers associated with the ticket. You can manage the refund request through all sales channels if the cancellation applies to all passengers.
If, however, you wish to request a refund for only one passenger who is cancelling their journey, you can contact the ticket offices at the station or Pronto Italo on 060708.
My Paypal account or credit card has been debited but I haven't received my ticket confirmation and code. What should I do?
If you are a member of the Italo Più loyalty programme, you can view your journey summary by accessing your Personal Area and selecting the “My Journeys” section.
If you are not a member of the Italo Più loyalty programme and have not yet received the purchase confirmation email at the address provided when booking, please also check your Junk/Spam folder.
Alternatively, you can contact the Italo Personal Assistant service on 892020 — paid number.
I've paid for the same ticket twice. How can I request a refund?
If you experienced an issue while purchasing your ticket and multiple transactions are associated with the same booking, you can submit a request by accessing the “Self-Service” section, available on the Support page of the italotreno.com website.
In this section, fill in the Complaints form, selecting the category “Ticket Refund” and the subcategory “Duplicate Purchase”. Then enter the purchase details to allow the necessary checks to be carried out.
Alternatively, you can contact Pronto Italo on 060708.
Is there a dining car and/or bar service aboard Italo?
There are convenient and inexpensive vending machines aboard Italo and Itabus where you can purchase espresso coffee (only on Italo), cold drinks and snacks. On selected trains there is an Italo Selection seat food service, which allows you to enjoy your meal from the comfort of your seat. You can order the product you prefer from the attendant staff and pay directly at delivery.
What do I need to do to receive compensation for late arrival?
Compensation for arriving at your destination with a train delay of more than 60' is automatically credited within 30 days. To speed up re-credit operations this is disbursed by Voucher, Credito Italo or, for those enrolled in the Italo Più program, on Borsellino Italo. To verify that the disbursement has been made, go to the \\"Do it yourself\\" section found on the \\"Assistance\\" page of the Italo website and click on \\"Monetize Indemnity\\" if you have a Voucher or on \\"Verify your Italo Credit.\" To verify that your credit has been re-credited to Borsellino Italo, on the other hand, Login to the site with your account and go to your Personal Area.
In case of intermodal transportation (Italo + Itabus), if the delay at destination is caused by a coach delay, there is no compensation.
What happens if my coach is scheduled to be more than XX minutes late or has been cancelled?
If your coach has yet to leave and is scheduled to be delayed for more than 120 minutes, or if it is cancelled on departure, you can immediately request a refund of the ticket price without any deduction for the entire trip if you no longer need to arrive at your destination.
In addition, in this case, you can request to return to the point of departure as soon as possible with the first useful service.
If your ticket is Round Trip and the delay or cancellation affects the outbound train, you can request a full refund for both trips or decide to keep the return one.
If the delay exceeds 60' or the cancellation affects the return journey, you can request a full refund for the return journey only.
The continuation of the journey to the final destination:
- as soon as possible with any replacement services made available to you or with the first useful Italo;
- even at a later date.
The full refund for cancellation of the journey must be requested before departure through the appropriate channels.
What happens if my train is delayed by more than 60 minutes or is cancelled prior to me travelling?
If your train has not yet departed and a delay of more than 60 minutes is expected, or if it is canceled before departure, you can immediately request:
a refund of the ticket price without any deduction for:
- the part of the journey not yet completed;
- the entire journey if you no longer need to reach your destination.
Additionally, in this case, you can ask to return to the starting point as soon as possible with the first available Italo train.
If your ticket is for a round trip and the delay or cancellation affects the outbound train, you can request a full refund for both journeys or choose to keep the return journey. If the delay of more than 60 minutes or the cancellation affects the return journey, you can request a full refund for the return journey only.
continuation of the journey to the final destination:
- as soon as possible with replacement services that may be provided to you or with the first available Italo train;
- also on a later date.
If the above circumstances occur, i.e., train cancellation or a delay of more than 60 minutes before departure, you can make your choice through Italo staff at the departure station or by contacting Pronto Italo.
What if my train is late to its destination?
Between 60 and 119 minutes of arrival delay, Italo automatically grants you a compensation equal to 25% of the ticket fare. With an arrival delay of more than 120 minutes, Italo automatically grants you compensation equal to 50% of the ticket fare. The compensation will be automatically granted within 30 days by voucher or, if you are a Member of the Italo Più program, on Borsellino Italo. In both cases Italo will send an email notifying you of the compensation and you can check your credit directly on italotreno.com by going to the \"Support\" section.
In case of intermodal transport (Italo + Itabus), if the delay at destination is caused by a coach delay, no compensation is provided.
How do I reserve a journey for an animal?
You can travel with your dog on board Italo trains, with different arrangements depending on the animal’s size.
Small dogs weighing up to 5 kg can travel free of charge with their owner, provided they are kept in an appropriate carrier.
For medium or large dogs weighing more than 5 kg, a carrier is not required, but you must book and purchase the dedicated service. The service can be added online during the ticket search and purchase process by filling in the designated field for the dog.
The cost of the dedicated dog service may vary and is always displayed before payment.
Are animals allowed to travel on board and if so, how much does it cost?
Small pets weighing no more than 5 kilograms may travel free of charge on board Italo trains and on intermodal journeys inside a pet carrier that will be accommodated in the luggage compartments or in the immediate vicinity of the owner's seat, except for guide dogs assisting blind or visually impaired passengers. On board trains, the pet carrier will be accommodated in the luggage compartments or in the immediate vicinity of the owner's seat. On board the bus, the carrier should be kept on the owner's lap.
Commercial services are provided to transport large dogs on board Italo trains for a fee.
For more information check out the page Traveling with Pets
What are the guidelines for transporting animals on board?
Small pets up to 5 kg must travel in an enclosed pet carrier which should be placed in the baggage area by the seat of its owner.
Dogs weighing over 10 kg have a dedicated space in Smart class and Prima Business class.
Once you and your pet are on board, we’ll provide you with a kit which contains an anti-odour hygiene mat which must be laid under your dog.
Your dog must be kept on a lead at all times and must wear a muzzle.
There are no limits regarding size and weight for guide dogs accompanying sight-impaired passengers.
All dogs, regardless of breed and weight, must have the necessary documentation. Passengers coming from outside Italy must be able to produce the appropriate documentation for their pet, ie an identification method and passport in accordance with Regulation (EC) No 998/2003 where applicable.
For further informations, please click on Travelling with your pets page.
I have purchased a connection trip containing separate tickets issued by different operators, how can I change them?
In the case of a connecting journey made up of separate tickets issued by different transport operators, such as an Italo High-Speed ticket and a Trenitalia regional ticket, you can request a change to both tickets or to just one, by contacting the relevant operator for each ticket and in accordance with the applicable fare rules.
For the Italo High-Speed ticket, you can manage the change yourself by accessing the “Manage Your Journey” section of the italotreno.com website, if permitted by the fare purchased. For more details on the change and refund conditions for Italo fares, you can also consult the “Conditions of Carriage” section. Alternatively, you can contact Pronto Italo on 060708.
For the ticket issued by another operator, please refer directly to the operator’s website or customer service channels.
Please note that the possibility of changing tickets depends on the individual applicable fare rules. In the event of a change, the availability of new connecting travel options is not guaranteed.
I am traveling on the train of the first transport operator and, due to the delay, I could risk not taking the second means to reach the final destination. What can I do?
If your journey includes two or more separate tickets issued by different transport operators, each operator is responsible solely for the service indicated on its own ticket, in accordance with its respective conditions of carriage and applicable fare rules.
If the train you are travelling on is delayed and you are at risk of missing your next connection, please check as soon as possible the options for changing or being rebooked provided by the operator that issued the ticket for the next leg of your journey.
For Italo tickets, you can manage the change yourself from the “Manage Your Journey” section of the italotreno.com website, if permitted by the fare purchased and the applicable conditions, which can be consulted at the following link. Alternatively, you can contact Pronto Italo on 060708.
For tickets issued by other transport operators, please consult the official website or customer service channels of the relevant operator to check the options available for changes, assistance or rebooking.
Please note that the possibility of changing your journey or obtaining an alternative travel solution depends on the conditions applicable to the individual ticket and the policies of the operator that issued it.
If I give up the trip in connection am I entitled to a refund?
In case of cancellation of the connection journey (separate tickets from different transport operators) you can request a refund of both tickets or even just one, by contacting the respective competent operators (for example: Italo for the High Speed ticket - Trenitalia for the regional ticket), based on the individual fare rules applicable.
For Italo click here;
For Trenitalia click here;
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For Itabus click here.
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The Italo high-speed train was delayed and I lost the means of the next operator (for example the Trenitalia regional train): how can I get a refund for the latter?
In the case of purchasing a connection trip (separate tickets from different transport operators), each transport operator is solely responsible for its own service and, therefore, Italo will not refund the ticket of other transport operators.
For the reimbursement conditions, please refer to the respective applicable regulations.
For Italo click here;
For Trenitalia click here;
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For Itabus click here.
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In general, if the train / bus you are traveling with is delayed, please contact the assistance of the next transport operator as soon as possible to verify the possibility of changing the second ticket where permitted by the applicable fare rules (see the FAQ above \"Change tickets\" for more information).
To follow Trenord train traffic in real time, use the digital tools made available by Trenord (click here).
The Trenitalia Regional train was delayed and I missed the Italo High Speed train: how can I get a refund for the latter?
In the case of the purchase of a connection journey (separate tickets from different transport operators), each operator is solely responsible for its own service and, therefore, Trenitalia will not refund the Italo ticket. For the reimbursement conditions, please refer to the individual applicable regulations.
For Italo click here;
For Trenitalia click here;
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For Itabus click here.
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In general, if the Trenitalia regional train you are traveling with is delayed, we invite you to contact the assistance of the next transport operator as soon as possible to verify the possibility of changing the second ticket where permitted by the applicable fare rules. (see the FAQ above on \"Change tickets\" for more information).
In the event of delays or cancellations, can I obtain compensation or reimbursement?
In the event of a delay in departure, cancellation or delay in arrival (of the Italo High Speed train or of the Trenitalia regional train) for any reimbursement and / or compensation, you can contact the transport operator concerned directly. For the applicable reimbursement and / or indemnity conditions, please refer to the respective transport regulations.
For Italo click here;
For Trenitalia click here;
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For Itabus click here.
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How can I request an invoice for connecting journey tickets?
If your connecting journey includes tickets issued by different transport operators, you can request an invoice for both tickets or for just one of them, in accordance with the procedures and deadlines set by the operator that issued each ticket.
For the invoice relating to the Italo ticket, you can request it at the time of purchase or by 23:59 on the day of purchase by accessing the “Manage Your Journey” section and selecting the “Request Invoice” function. Alternatively, you can request the invoice by contacting Pronto Italo on 060708 by 23:00 on the day of purchase.
For invoices relating to tickets issued by other transport operators, please consult their respective official websites or dedicated customer service channels to check the applicable request procedures.
Can I choose a seat for connecting travel?
The service is currently not available for connecting journeys (separate tickets from different transport operators).
Am I entitled to the recognition of points for connecting journeys (separate tickets from different transport operators)?
Each transport operator will recognize the points according to their own regulations.
For information on the Italo Più Reward Operation click here.
For other transport operators, please refer to their respective websites.
For Trenitalia click here;
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For Itabus click here.
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How can I request the assistance service for passengers with reduced mobility or with disabilities for connecting journeys (separate tickets from different transport operators)?
For the provision of PRM assistance services, you will need to contact individual transport operators for each route.
- For Italo you can contact Pronto Italo on 060708 or Sala Blu at the following link.
- For Trenitalia you can contact Sala Blu at the following link and consult the following link.
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- For Itabus, you can consult the following link.
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How can I apply for assistance for passengers with reduced mobility or having disabilities?
At the station, dedicated staff from RFI - Rete Ferroviaria Italiana will wait for travelers with disabilities or reduced mobility at the agreed meeting point when booking through the Pronto Italo contact center at 060708, at least 30 minutes before departure time. For more information, you can contact Pronto Italo on 060708 or Sala Blu at the following link
In case of intermodal transportation (Italo + Itabus), it is necessary for travelers with disabilities or reduced mobility to inform Italo of their needs by contacting Pronto Italo at 060708 no later than 36 hours before the scheduled departure of the entire trip, in order to prepare the coach for safe transportation.
Where is the departure and arrival stop point of the coach?
On the ticket you will find the address of the coach stop point.
Can I select my seat on the coach?
The service is currently unavailable.
Where is my coach?
To see where a coach is, go to the Find the Real-Time Coach page https://www.itabus.it/it/trova-bus-in-tempo-reale: search for the coach by entering the bus number on your ticket.
If your coach is delayed, keep track of where it is and get to your stop before the new departure time.
Because the estimated time is approximate and may change, please remember to get to your stop in advance.
What should I do if my coach is late?
In case of delay, you can monitor your coach's location by visiting the Find Real-Time Coach page, entering the coach number listed on your ticket.
How long before I have to be at the coach stop?
You will have to be at the stop 15 minutes before the coach's departure time.
To check where your coach is, access the Find Real-Time Coach area and enter the coach number that you find on your ticket.
Can I get on or off at a different coach stop than the one specified on the reservation?
For security reasons, your ticket is valid only at the booked stop points; you are not allowed to board or get off at different stops.
Are there any stops during the coach trip?
Our commitment is to get to our destination as quickly as possible, always focusing on maximum safety and alternating driving and rest periods for our drivers.
That is why in cases such as delays or traffic on the road, if the driver goes beyond the allowed driving time, they will make a stop for safety reasons. To find out the duration of the stop, you can ask the driver.
Facilities on board all our coaches, such as toilets and, on double-decker coaches, snack and beverage vending machines, will allow us to avoid unscheduled stops even on longer routes.
Lost or exchanged luggage aboard the coach
Throughout the trip pay attention to and take care of your luggage because they are under your responsibility.
In case of luggage loss, exchange, theft or damage, Italo and Itabus are not responsible.
What amenities and services are there on the coach?
Aboard our coaches you will find:
- Comfortable seats with leather inserts, double armrests (both side and center) adjustable footrest and folding tray table;
- Side extendable seats to increase the comfort of your journey;
- Top seats with extendable leg rests and more leg room (on double-decker coaches);
- Reservable table area (on double-decker coaches);
- Air conditioning;
- Free 4/5G ultra-wideband Wi-Fi connection;
- Free USB and power outlets (220 V) for each seat;
- Ample space between seats;
- Snack and beverage vending machines on double-decker coaches;
- Toilets;
- Seats equipped for transporting wheelchair passengers (on double-decker coaches);
- Frequent cleaning of the vehicles.
What are the safety regulations aboard the coach?
All seats on the Itabus coaches have a seat belt, which you will need to fasten during the trip. Children between the ages of 0 and 3 years (infants) may ride on coaches only in approved child seats, and it is the sole and exclusive responsibility of the accompanying person to bring an approved child seat in accordance with the relevant regulations.
To safely transport your luggage, store checked ones in the luggage compartment of the coach, while carry-on luggage can be placed in the overhead compartments or under your seat.
Itabus coaches follow a precise, constant and scheduled maintenance process on both mechanical parts and interior comforts.
The cleaning and sanitizing service of the vehicles is carried out on each new trip by specialized companies to ensure you always have a clean vehicle.
To ensure greater safety for our travelers we have a 24/7 operations room that allows us to constantly monitor the movement, parameters and condition of the coaches.
Is there wi-fi aboard the coaches?
Yes, on our coaches you can connect to the Wi-Fi 4/5G ultra-wideband network for free for fast and unlimited surfing.
Travel with Italo
For real time informations on train circulation, railway traffic and possible timetable changes consult Italo In Real Time.
You can reach Italo at the numbers listed below.
Ticket purchase
Post-sales assistance and information
060708
Open Monday to Sunday from 7 am until 11 pm.
No sale service fees applied. Your operator fixed-line call cost applies.
People With Reduced Mobility
060708
For general inquiries, support, pre-sales and after-sales assistance.
Your operator fixed-line call cost applies.
892020
Open Monday to Sunday from 6 am until 11 pm.
Calls from a landline cost a standard fee of 30.5 cents and then 54.9 cents per minute. Calls from mobile phones are subject to network charges. Charging only begins when the operator responds.
Personal Assistant (for calls from abroad or non-italian phone numbers)
+390689371892
Open Monday to Sunday from 6 am until 11 pm.
For general inquiries, support and pre-sales assistance. Open Monday to Sunday from 6 am until 11 pm. Your operator's fixed-line call charges apply.
